Accessway Privacy Policy 

Effective Date: May 2025

​

At Accessway Disability Support, accessible from https://www.accessway.com.au, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

If you have any questions or require more information, please contact us at:

info@accessway.com.au

0451 607 298

​

1. Consent

By using our website, services, or contacting us, you consent to the terms of this Privacy Policy and agree to the collection and use of your information as described.

​

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, address

• Date of birth, NDIS number (if applicable)

• Health or disability-related information, where necessary for service delivery

• Details from enquiries or messages submitted via our forms

• Information relating to support needs or preferences

Sensitive information (such as health or disability details) is only collected with your consent and handled in compliance with Australian privacy laws.

​

3. How We Use Your Information

We use your information to:

• Provide, personalise, and improve our services

• Manage enquiries and bookings

• Communicate with you about updates or services

• Ensure compliance with relevant laws and funding requirements (e.g. NDIS)

• Maintain security and prevent fraud

• Improve website functionality and user experience

• ​

4. Log Data and Cookies

Like many websites, we collect certain non-identifiable information through log files, including:

• IP address

• Browser type and version

• Pages visited

• Date/time of access

We may use cookies to analyse traffic, improve performance, and personalise content. You can manage or disable cookies through your browser settings.

​

5. Third Parties and Disclosure

We do not sell or rent your personal information. However, we may share data with:

• Service providers and contractors working with us

• Government or funding bodies (such as the NDIA) as required

• Legal authorities, where disclosure is required by law

We ensure third parties follow strict privacy and confidentiality obligations.

​

6. Security of Your Data

We take all reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, access controls, and staff training.

​

7. Your Rights Under Australian Privacy Law

You have the right to:

• Access your personal information

• Request corrections to your information

• Withdraw consent (where applicable)

• Make a complaint if you believe we’ve breached your privacy

To exercise these rights, contact us using the details provided above. We aim to respond within 30 days.

​

8. Children’s Privacy

Accessway does not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us information, please contact us so we can delete it promptly.

​

9. International Users

Our services are intended for Australian residents. If you are accessing our site from outside Australia, please be aware that your data may be processed and stored within Australia.

​

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

​

Contact Us

If you have concerns about your privacy or how we manage your personal data, please contact our team:

​

Accessway Disability Support
info@accessway.com.au
0451 607 298