Privacy Policy

Our Commitment

At Accessway Australia, your privacy matters. This policy explains how we collect, use, and protect personal information from people who visit our website. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. About Us

Organisation:

Accessway Australia

ABN:

27 678 495 264

Website:

Accessway.com.au

2. How to Contact Us

Phone:

+61 480 384 676

Email:

office@accessway.com.au

3. What Personal Information We Collect

When you visit our website, we may collect:

• Information you provide: name, email address, phone number, and any message content when you submit an enquiry form
• Automatic information: your IP address, browser type, pages visited, time spent on site, and the date and time of your visit
• Cookies: small text files that help us understand how you use our website

4. How We Collect Personal Information

We collect personal information when you:

• Submit an enquiry form on our website
• Send us an email
• Call us
• Visit our website (we automatically log visitor information)

5. Where We Store Personal Information

Information collected from our website is stored in:

• Our email system
• Docusign Forms, stored in Australia, and retained for up to one year.
• Microsoft Clarity and Google Analytics. If you would like to learn how to block Microsoft Clarity, click here. If you would like to learn how to block Google Analytics, click here.

6. Why We Collect Personal Information

We use your personal information to:

• Respond to your enquiry about our services. When you submit an enquiry, we’ll respond to you with information about our services. If you don’t engage our services, we’ll delete your enquiry information after 12 months.
• Understand how visitors use our website
• Improve website functionality and user experience
• Comply with legal obligations

7. How We Use and Disclose Your Information

We only use your information for the purpose you provided it. We do not sell or trade your personal information.

We may disclose your information to:

• Our team members who need it to respond to your enquiry
• Our website hosting provider (for website operation)
• Law enforcement, if required by law

8. Overseas Disclosure

Your personal information may be stored or processed overseas when we use:

• Web hosting provider: AWS location: Sydney
• Website analytics — Microsoft Clarity & Google Analytics: We use Clarity and Google Analytics to understand how visitors use our website. Clarity collects anonymous behavioural data only (such as page visits and clicks) and does not collect personally identifiable information. Data is processed on Microsoft’s servers in the United States.

We take reasonable steps to ensure any overseas recipients handle your information in accordance with the Australian Privacy Principles. Where we cannot confirm equivalent protections apply, we take steps to protect your information contractually.

These services are subject to strict data protection agreements to ensure your information is protected to Australian privacy standards.

9. Cookies and Website Data

Cookies

We use cookies to store your preferences and understand how you use our website. Cookies do not identify you personally unless you provide that information to us. You can disable cookies in your browser settings if you prefer.

Log Files

When you visit our website, our server automatically logs: your IP address, browser type, pages visited, time spent on site, and the date and time of your visit. This information is used only for website analytics and administration. We do not attempt to identify you from this information.

Analytics

[We use Microsoft Clarity and Google Analytics to understand website usage. Data is anonymised and used only to improve our website. Server location: US.

10. Security

We take reasonable steps to protect your personal information using:

• Encrypted connections (HTTPS) on our website
• Password-protected systems
• Regular security updates

11. Your Rights

Access your information

You can request access to personal information we hold about you. Contact us using the details above.

Correct your information

If any information is inaccurate or outdated, let us know and we will correct it.

Unsubscribe

If we contact you and you no longer wish to receive communications, let us know and we will remove your details from our list.

12. Complaints

If you believe your privacy has been breached, please contact us first. We will investigate and respond to you.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 424
• Email: enquiries@oaic.gov.au

13. Changes to This Policy

We may update this policy from time to time. We will publish the updated version on our website.