OUR PROMISE
Your Rights
You have the right to be treated with respect, to make your own choices, and to receive support that is safe, fair, and focused on you.
What we mean:
01
You have the right to respect and dignity
You should always be treated with kindness, patience, and respect.
This means:
- We listen to you without judgement
- We speak to you in a way that is clear and respectful
- We recognise your culture, identity, and personal choices
- We support you in a way that protects your dignity
You are never “just a participant” — you are a person with your own story, goals, and voice.
02
You have the right to make your own choices
Your life, your decisions.
You have the right to choose:
- What supports you receive
- Who supports you
- When and how support happens
- What goals matter most to you
We’re here to support your decisions, not make them for you.
If something isn’t possible, we’ll explain why clearly and work with you to find another option.
03
You have the right to safe, high-quality support
You have the right to feel safe in every interaction with us.
This means:
- Support workers are trained, screened, and suitable for their role
- You are supported in a way that protects your wellbeing and safety
- Your home, privacy, and personal space are respected
- Concerns are taken seriously and followed up properly
If something doesn’t feel safe, you can tell us at any time.
We will listen, act, and follow through.
04
You have the right to speak up and be heard
Your feedback helps us grow.
You can:
- Give feedback at any time
- Make a complaint without fear of losing support
- Ask for changes or explanations
- Stay anonymous if you prefer
We will always take what you say seriously and respond in a fair and respectful way.
If you’re not comfortable talking to us directly, you can also reach external advocates or the NDIS Quality and Safeguards Commission, and we can help you do that if you want support.
SAY HI
Ready when you are.
Book a no-pressure 20-minute chat. We’ll listen, answer questions, and only talk next steps if it feels right.
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Mon–Fri · 8am–6pm AEST
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South East QLD
Office located in Southeast Queensland
